Your Satisfaction is Our Number One Goal

At Fine Home Lamps, we want you to be 100% satisfied with your purchase. Our sincere goal is to provide an enjoyable shopping experience that encourages you to shop with us for years to come.

On the occasion that you receive a product that you don't like or that doesn't match your decor, our customer service staff will guide you through our easy return policy.

You can contact us toll-free by phone at 1(800) 481-0120 or by e-mail at info@finehomelamps.com.

Shipping 

We offer free ground shipping to destinations located within the 48 contiguous United States. Orders shipped outside of the continental United States or expedited shipping will have added shipping costs and, where applicable, duty tax. For the purpose of calculating added shipping costs, the ground shipping cost to areas within the continental United States will be assumed to be $35 USD per product ordered.  Any costs above the $35 USD per product ordered will be added to the shipping and handling costs. Charges for expedited shipping or to shipping outside of the continental United States are based on the total weight and dimensions of your order.  The customer will need to contact us by e-mail at info@finehomelamps.com or by phone at 1(800) 481-0120 regarding special shipping orders.

Ground shipped orders generally take between 5-10 business days to receive once the order has been shipped.  Business days do not include weekends and holidays. Large orders may be shipped using freight depending on the weight and size.  If there is additional cost for using freight, you will be advised before shipping.

Fine Home Lamps will not cover shipping fees that result from additional services provided at the time of delivery. This includes indoor delivery of products shipped via freight companies and/or the rerouting of packages to addressed different than the "ship to" address provided on the initial order.

30 Day Return & Exchange Policy

No Hassle Returns or Exchanges.  If you would like to return or exchange  an item that is in like-new condition with original packaging, you may return or exchange the product within 30 days of receipt.

If you decide to return or exchange an item that was part of our free shipping promotion, our initial shipping and handling costs will be deducted from the refund.

Customers who place orders online are responsible for the accuracy of their products selection and information entered. Customers who place orders by phone must review their receipt for accuracy within 24 hours.

Returns with Restocking Fees

Wildwood Lighting / AF Lighting / Candice Olson Lighting:    A 15% restocking fee for Wildwood Lamps and a 20% restocking fee for other lamps is required unless product was damaged upon delivery.  If item was part of our free shipping promotion, our initial shipping and handling costs will be deducted from the refund as well. 

Note:  If your product has arrived damaged or doesn't work  properly, please refer to the "Damaged & Defective Goods Policy" below.

Return & Exchange Process

Step 1 - Acquire Authorization Instructions. To begin the return or exchange  process, please call 1(800) 481-0120 or e-mail  info@finehomelamps.com to obtain Return Goods Authorization (RGA) number and address.  Once your request has been received, we will e-mail or call you to provide your Return Goods Authorization (RGA) number and return or exchange instructions.

 Step 2 - Shipping Product Back - Ship the item to the warehouse. Below are keys to a successful return:

Good Packaging:   Re-pack products for return in original box with original packaging material.  Write the RGA number on the label as instructed by Fine Home Lamps.  Do not write on the box in order to maintain its like-new condition. Improper labeling may result in the denial of return.

Ship and Insure:  Next, ship the product to the warehouse address provided using your choice of carriers. We recommend insuring the package against damage or loss. Returns that are damaged or lost will not be replaced or refunded by Fine Home Lamps.

Tracking Number:  We recommend using a carrier that will provide you with a return tracking number as this will speed up your return process. Retain your tracking number and e-mail it to us at info@finehomelamps.com so that we can check on the progress of your return or exchange.  If you have not received credit within 14 days from the date of delivery to the warehouse, please contact customer service at 1(800) 481-0120 or e-mail us at info@finehomelamps.com so that we can expedite the credit process for you.

You will have 30 days in which to return the product from the date that we receive approval from the manufacturer.  After 30 days, the Return Goods Authorization will expire and no replacements or refunds will be given.

In the event that a return becomes damaged on its way back to the return destination, Fine Home Lamps will inform the customer via e-mail or phone that the item was received damaged and hold the product for up to 30 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct Fine Home Lamps concerning what to do with the damaged product.  If Fine Home Lamps has not received notification or response from the customer within 30 days, the item will be donated or destroyed.

Step 3 - Refunds - Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, the refund or exchange credit process will begin.

Customers will be refunded via the same method in which the item was purchased or via a check from Netlight Marketing. Refunds via check are typically issued with 14 business days of final approval.

Please do not request a charge back from your Credit Card Company during the return or exchange process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the process to run its course.  If a charge back has been submitted, we will not be able to credit you for your return or exchange until the charge back mediation process has been completed. This process can take up to 180 days.

 Items Not Eligible for Return / Exchange / Refund

• Special purchases, including: clearance items, inventory sale items, custom quotes, special discounts, etc.;
• Any item that has been assembled, installed (including cut or clipped wires), modified, or used in any way;
• Any item that is not in resellable condition;
• Any item not accompanied by a Return Merchandise Authorization Number (RMA) issued by Fine Home Lamps;
• Any item that is not in the original box with sufficient packaging materials;
• Large Orders (Orders containing 10 or more of a single item). When ordering large quantities, we suggest ordering a sample for evaluation;
• Free Shipping Charges or  Tax;
• Any item not purchased from Fine Home Lamps.

Damaged & Defective Goods Policy

At Fine Home Lamps, we understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect.  We will stand by you during this process and make sure we do everything we can do to bring it to a satisfying and timely conclusion - at no expense to you.  For us to offer this level of service, however, we need some assistance from the customer in the form of a detailed product inspection immediately upon delivery.  This will make things easier if you decide to return or exchange the product.

For deliveries that are damaged in transit, please contact our customer service team immediately at 1(800) 481-0120 or by e-mail at info@finehomelamps.com. If damages are reported within 7 days, we can file a claim on behalf of the customer and work quickly to resolve it.  Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify Fine Home Lamps of defective or damaged merchandise within two business days of receipt. We will ask that you send us a photo of the damaged product.

Fine Home Lamps will repair or replace the damaged or defective goods for no additional charge. If a return is desired instead of replacement, the "Standard Return Policy" above applies and there may be a restocking fee and our initial shipping and handling costs will be deducted from the credit. Failure to follow return procedure for the damaged item may result in a charge for the free replacement item.

Cancellation Request

If you would like to cancel an order that has not been shipped from the manufacturer, simply contact one of our customer service representatives at 1(800) 481-0120 or e-mail us at info@finehomelammps.com.  Then we will submit a request to the manufacturer for the cancellation. Shortly thereafter, you will receive an e-mail acknowledging the cancellation or stating that we were unable to to cancel. Please allow up to 72 hours for confirmation of cancellation.

Please be aware that some items may have already  shipped from a manufacturer and be in route to the distributor for final shipment to you. Once an order  has already shipped, it cannot be canceled, rerouted, or redirected. If you would like to return the item, you will need to follow the "Standard Return Policy".

Items on Backorder

If your are canceling an order due to backorder, we recommend you first call our customer service department at 1(800) 481-0120 to verify the accuracy of the date before making your final decision. There are times when manufacturers have stated items as backordered, only to find that they have  already been shipped or are going out the next day. On the other hand, if the item is truly  unavailable for an extended period, we sincerely apologize for the delay. Please understand that we work with suppliers and are somewhat at their mercy to provide up-to-date stock availability information. That said, we are your voice and are leveraging our buying power to encourage manufacturers to improve their inventory levels and their technologies to provide improved service all the time. Please call 1(800) 481-0120 or e-mail us regarding your intention.