As of January 2020 we no longer accept returns unless product is damaged or defective.
At FineHomeLighting.com and FineHomeLamps.com, we want you to be 100% satisfied with your purchase.
Our sincere goal is to provide an enjoyable shopping experience that encourages you to shop with us for years to come.
*There may be minor differences in color or texture shown in photographs and the actual products.
Customers who place orders online are responsible for the accuracy of their products selection and information entered. Customers who place orders by phone must review their receipt for accuracy within 24 hours.
Contact us by phone at 561-877-9355 or by e-mail.
General Shipping to Lower 48 States
Our free shipping offer applies only to certain items, and only on shipments made to the 48 contiguous states.
We do not ship on major holidays, including Labor Day, Fourth of July, Thanksgiving, Christmas, and New Year’s Day.
Wildwood, Frederick Cooper, Chelsea House, Decorative Crafts: Ground-shipped orders are generally received in 10 -12 days to the east coast and 12-18 days to the west coast. Ground-shipped products are shipped via FedEx. Unless requested otherwise, Fed-Ex packages will be dropped off at the front door with no signature required. Except, if item/s is over $1,000, Decorative Crafts products will not be left at front door.
Uttermost, Dimond, Elk, , Cooper Classics: Ground-shipped orders generally take about 6 to 10 days to receive. Ground-shipped products are shipped via FedEx. Unless requested otherwise, FedEx packages will be dropped off at the front door with no signature required.
Meyda: Normal ship time is 3-4 weeks from receipt of order. All Meyda Items are Final!
Fine Home Lighting / Fine Home Lamps will not cover shipping fees that result from additional services provided at the time of delivery. This includes indoor delivery of products shipped via freight companies and/or the rerouting of packages to an address different than the “ship to” address provided on the initial order.
Freight Deliveries: Items that must be shipped via a freight truck company may require additional time for delivery. Large or heavy orders may be shipped using freight depending on the size and weight. If there is additional cost for using freight, customer will be advised before shipping. Many of the Deliveries via Freight are to “the curb”.
Exchanges: Our exchange policy is easy. Read the next section “Exchange PROCESS” below for more details. Call or e-mail Fine Home Lighting / Fine Home Lamps. If your product arrived damaged, please call us and refer to the “Damaged & Defective Goods Policy” below.
Exchange Time Period: For most products, excluding Uttermost, exchange the product within 2 days* of receipt provided product is in like-new condition with original packaging.
Re-Packaging: Damaged items must be returned in the original box/s that item/s was received.
Appearance: There may be minor differences in the color or texture shown in the photographs on our website and the actual products. Color appearance may vary on different computers and photographs are not 100% accurate.
Call or Email Us – Acquire Authorization Instructions. To begin the return or exchange process, please call 561-877-9355 or e-mail. Once your request has been received, we will e-mail or call you with exchange instructions.
STEP 1: CALL OR E-Mail US. Do not return products to the Fine Home Lighting or Fine Home Lamps address. E-mail us a photo of the damaged or defective item. If item appears to have been damaged in transit, please send photo/s of box also.
After you call us, we will provide you with a Return Authorization Number (RAN)** to be placed on the box(es). And, we will provide you a shipping address. Do not send to FineHomeLighting/FineHomeLamps.com. After you have shipped the box(es), please e-mail us a copy of one of the tracking numbers. This will help us expedite your refund for original purchase price.
Our Product Detail Page indicates whether an item is shipped via FedEx Ground (FedEx) or Freight.
Good Re-Packaging: Re-pack products for return in original box with original packaging material.
In the event that a return becomes damaged on its way back to the return destination, Fine Home Lighting / Fine Home Lamps will inform the customer via e-mail or phone that the item was received damaged. It is the customer’s responsibility to file a claim with the shipping carrier and instruct Fine Home Lighting / Fine Home Lamps concerning what to do with the damaged product. If Fine Home Lighting / Fine Home Lamps has not received notification or response from the customer, the item will be donated or destroyed.
Damaged & Defective Goods Policy
At Fine Home Lighting / Fine Home Lamps, we understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. We will stand by you during this process and make sure we do everything we can do to bring it to a satisfying and timely conclusion – at no expense to you.
Please call or e-mail us immediately upon delivery and a description of the damage or defect – along with photos of damaged items and the box.
If damages are reported within 2 days, we can file a claim on behalf of the customer and work quickly to resolve it. Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify Fine Home Lighting / Fine Home Lamps, of defective or damaged merchandise within two business days of receipt.
For other brands, we typically send a carrier to pick up damaged items. Please call us to verify return process.
Do not discard broken merchandise or box until approved to do so. If lamp or box is discarded prior to approval, customer may be required to pay for replacement of product.
Fine Home Lighting / Fine Home Lamps will repair or replace the damaged or defective goods for no additional charge. Failure to follow return procedure for the damaged item may result in a charge for the free replacement item.
If you would like to cancel an order that has not been shipped from the manufacturer, simply contact one of our customer service representatives at 1(561) 877-9355 or e-mail us within 24 hours of placing the order. We will submit a request to the manufacturer for the cancellation. Shortly thereafter, you will receive an e-mail acknowledging the cancellation or stating that we were unable to cancel. Please allow up to 72 hours for confirmation of cancellation.
Please be aware that some items may have already shipped from a manufacturer and be in route to the distributor for final shipment to you. Once an order has already shipped, it cannot be canceled, rerouted, or redirected.
ALL SALES ARE FINAL!